MonsoonSIM 5.2, the latest version of our flagship experiential learning platform, has just been launched during the first MonsoonSIM conference held on the 7th of October, Kasetsart University, Bangkok, Thailand.
The key features of the new version are:
1. DTR Menu
DTR stands for (Data, Trend and Relationship) analysis feature. Using DTR, player can call out different charts of KPIs all presented on a single canvas. Using the combinations of charts, player can easilty identify the co-relations between one KPI from the others.
DTR is similar to the Marketing Analysis for marketing department in older version. Here, the DTR is now open to all departments.
Using DTR, CT can stop the game anytime and allow the players to use DTR menu to perform data, trend and relationship analysis to further explore the hidden concepts. For example: CT can stop the game on day 30 and give the players 15 minutes to identify the impact of pricing on sales, on unit sold, and on profit.
2. HR now comes with personality factors
[Advanced feature] There is an OCEAN factors now built into each of the virtual staff working in the twelve departments.
The OCEAN factors are defined as :
Openness to experience: (inventive/curious vs. consistent/cautious). Appreciation for art, emotion, adventure, unusual ideas, curiosity, and variety of experience. Openness reflects the degree of intellectual curiosity, creativity and a preference for novelty and variety a person has. It is also described as the extent to which a person is imaginative or independent and depicts a personal preference for a variety of activities over a strict routine. High openness can be perceived as unpredictability or lack of focus. Moreover, individuals with high openness are said to pursue self-actualization specifically by seeking out intense, euphoric experiences. Conversely, those with low openness seek to gain fulfillment through perseverance and are characterized as pragmatic and data-driven—sometimes even perceived to be dogmatic and closed-minded. Some disagreement remains about how to interpret and contextualize the openness factor.
Conscientiousness: (efficient/organized vs. easy-going/careless). A tendency to be organized and dependable, show self-discipline, act dutifully, aim for achievement, and prefer planned rather than spontaneous behavior. High conscientiousness is often perceived as stubbornness and obsession. Low conscientiousness is associated with flexibility and spontaneity, but can also appear as sloppiness and lack of reliability.
Extraversion: (outgoing/energetic vs. solitary/reserved). Energy, positive emotions, surgency, assertiveness, sociability and the tendency to seek stimulation in the company of others, and talkativeness. High extraversion is often perceived as attention-seeking, and domineering. Low extraversion causes a reserved, reflective personality, which can be perceived as aloof or self-absorbed.
Agreeableness: (friendly/compassionate vs. challenging/detached). A tendency to be compassionate and cooperative rather than suspicious and antagonistic towards others. It is also a measure of one's trusting and helpful nature, and whether a person is generally well-tempered or not. High agreeableness is often seen as naive or submissive. Low agreeableness personalities are often competitive or challenging people, which can be seen as argumentativeness or untrustworthiness.
Neuroticism: (sensitive/nervous vs. secure/confident). The tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, and vulnerability. Neuroticism also refers to the degree of emotional stability and impulse control and is sometimes referred to by its low pole, "emotional stability". A high need for stability manifests itself as a stable and calm personality, but can be seen as uninspiring and unconcerned. A low need for stability causes a reactive and excitable personality, often very dynamic individuals, but they can be perceived as unstable or insecure.
The impact of the OCEAN factors on business is outlined in the Operating Model [Human Capital Management] that is published also here in the CT Forum. Please refer to the document for more details.
3. Customer Complaints
Customer complaints is now an advanced feature of the Service Department. Complaints can come from Co-workers, Vendors or Customers. The operating model of Customer Service is now published in CT Forum. Please refer to the forum thread for more detail.
4. Document Generator
In the master server, you will see a new document called "My Document". Using this menu, you will be able to generate you own documents.
As usual, all new release notes are available for Certified Trainers in their CT Forum.
The conference was attended by over 30 participants from Indonesia, Malaysia, Singapore, Philippines, Thailand and Hong Kong.