We collect information when you use our Services to offer you a personalized and relevant experience -- and/or -- as part of the requirements in delivering our Services
1. We collect your personal information in the following ways:
1.2. Customer Service
We collect information when you contact us for customer support. We also use this information to track potential problems and trends and customize our support responses to better serve you. We do not use this information for advertising. However, we may contact you to follow up on certain issues or to seek your feedbacks.
1.3. Registering to and use our Course, Events, Competition or Game
We collect information when you register to our Course, Events, Competition, Games, Testimonials including but not limited to game results, transactions, reports, data, trends, results. We log information about devices used to access our Services, including IP address.
4. How we use your personal information
4.1. Consent to Monsoon Processing Information to deliver services to you
4.2. Monsoon Chat Messaging
We communicate with you using Monsoon chat messaging, email, and other ways available to us. We may send you messages relating to the availability of the Services, security, or other service-related issues. We also may send promotional Monsoon chat messages to your email. You can change your email settings at any time. We communicate with you through email and other means available through the Services. Examples of these communications include: (1) welcome and engagement communications - informing you about how to best use our Services, new features, updates about other Members you are connected to and their actions, etc.; (2) service communications - these will cover service availability, security, and other issues about the functioning of our Services; (3) promotional communications - these include both email and Monsoon chat messages. These messages will be sent to you based on your profile information and messaging preferences. Please be aware that you cannot opt out of receiving service messages from us.
4.3 Sharing Information with Third Parties
We don’t provide any of your non-public information (like your email address) to third parties without your consent, unless required by law
5. Your Choices & Obligations
Rights to Access, Correct, or Delete Your Information, and Closing Your Account You can also ask us for additional information we may have about your account. Please note: Information regarding your games data and messages sent or received through Monsoon chat messaging may also remain visible after you have closed your account or deleted the information from your own profile. Some information may be displayed in search engine results until the search engine refreshes its cache.
6. Data Retention
We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.